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Shipping and Return Policy


Orders are processed Mon-Fri during normal business hours.



CAMPBELL FITTINGS, Inc. Return Policy- 2016 revised

THE LEADER IN HOSE SYSTEMS TECHNOLOGY

    Products requested to be returned to Campbell Fittings for credit must be from recognized Campbell distributors and meet the following criteria before any credit will be issued.
  • Product must have been purchased within the prior 12 months from date of requested return.
  • All products returned must be preceded with an RGA (Returned Goods Authorization) issued by Campbell Fittings. No returned products will be accepted otherwise.
  • Return freight cost to by paid by the distributor.
  • All products subject to a 15% restocking fee to cover receiving, handling, inspection, and restock of returned products; and in some cases, pre-paid freight of original order.
  • Any product returned for defects or quality issues will not be subject to restocking charges. Return freight fees will also be paid by Campbell Fittings for these products.
  • All returned products are subject to inspection upon return.
  • All returned products must be in re-saleable condition. No used, damaged, weathered, or obsoleted parts will be accepted.
  • Any non-Campbell products returned will not be accepted. Distributor will be given the choice of having these parts returned to them, at a freight cost to them; or allow products to be discarded. A decision regarding the return of non-Campbell products must be made within 5 business days of notification of rejected product.
  • If a decision is not communicated in this time period, rejected products will be discarded.
  • Any returned products that are rejected during the inspection process will also be subject to 'point #7' conditions of 5 business days to respond after notification to distributor.
  • Credit amount will be given on the original purchase price of the returned products, after meeting inspection criteria.
  • Credit will be issued to "ship to location" of distributor unless prior arrangements are made.

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